Terms of Service
These Terms and Conditions apply to all purchases made through the website of Vivian Studio London, located at 28 Kensington High Street, London W8 4PF, United Kingdom, and reachable via info@vivianstudiolondon.com.
1. Applicability
By placing an order through our website, you fully agree to these Terms and Conditions. These terms apply to all offers, orders, and agreements between Vivian Studio London and its customers.
2. Product Information
We strive to provide accurate and up-to-date information about our products at all times. However, descriptions, images, prices, or other content may contain typographical errors or inaccuracies. No rights can be derived from such errors.
3. Orders and Payment
Orders will only be processed after full payment has been successfully received.
Available payment methods may vary by country or region. Customers are responsible for checking the available payment options before completing a purchase.
4. Processing and Delivery
- Processing time: 1–3 business days
- Estimated delivery time: 3–12 business days, depending on the destination
All orders are shipped directly from our supplier in China.
Delivery times are estimates only and may vary due to customs inspections, carrier delays, or busy periods.
5. Returns and Cancellations
The conditions regarding returns and cancellations are described in our separate Return Policy, which forms an integral part of these Terms and Conditions.
6. Liability
Vivian Studio London is not liable for loss, theft, or damage to shipments if the tracking information confirms that the package was delivered to the address provided by the customer.
Customers are responsible for providing correct shipping details. Any address errors must be reported within 24 hours of placing an order.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and designs, is the exclusive property of Vivian Studio London. Any use, reproduction, or distribution without prior written permission is strictly prohibited.
8. Complaints Procedure
Complaints may be submitted in writing via info@vivianstudiolondon.com. We aim to respond to all complaints within 5 business days.
9. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Netherlands.